Shipping Policy

Where we ship, how long it takes, and what to expect.

Processing

Orders are processed within 1 to 2 business days. You'll receive an order confirmation, followed by tracking as soon as your order is dispatched.

Delivery times

We fulfil orders from our international warehouses. Please allow 5 to 13 business days for delivery, depending on your location. Tracking is provided on every order.

Shipping cost

A flat shipping charge of 2.95 in your store's currency applies to every order and is shown clearly before you pay.

Customs and import duties

For orders shipped internationally, any customs charges, import duties or local taxes are set by the destination country and are the responsibility of the customer. They are not included in the product price or shipping charge.

Wrong address, lost or delayed orders

Please check your delivery address carefully at checkout; we cannot be held responsible for orders sent to an address entered incorrectly. If your order has not arrived within the window above, email info@goldrootlabs.com and we will help track it down.

Contact

Goldroot Labs. Email: info@goldrootlabs.com.