How can we help?
Real people, based in the UK. We answer every email within one working day, usually much sooner.
Email us
The fastest way to reach us for anything about an order, the formula, or a refund.
info@goldrootlabs.comTrack your order
Your tracking link is emailed the moment your parcel leaves us. Check your spam folder first.
Open trackingSend us a message
Common questions
Orders are dispatched within about two working days and you'll get a tracking link by email as soon as your parcel is on its way. UK orders usually arrive in about 6–8 working days, US orders in 8–15. You'll get a tracking link by email as soon as your parcel leaves us.
Email us within 60 days at info@goldrootlabs.com with your order number. If for any reason you're not completely satisfied with your purchase, we'll issue a full refund, no questions asked. Simply reach out to our support team for assistance. There's no form and nothing to post back.
If it hasn't shipped, yes — email us as quickly as you can and we'll catch it. Once it's with the courier we'll sort it out on the return instead.
Any time, in one email or from the link in your order confirmation. There's no minimum, no notice period, and no charge for cancelling.
Yes — we ship to the US, Australia, New Zealand, Sweden and the Netherlands as well as the UK, and you can switch currency at the top of the page. Outside the UK, allow 8–15 working days.
Speak to your doctor first, especially if you take anything for blood sugar or blood pressure. Don't take it if you're pregnant or breastfeeding. We can send the full ingredient list if that helps the conversation.